bentenstudios.com

Refunds

Last updated October 26, 2026

We want every purchase from Benten Studios to feel worth it. If it does not, we will make it right.

Trophē Lifetime. Ask within 30 days of buying and you get the full amount back. Please email hello@bentenstudios.com from the address you bought with, or send your receipt. We start the refund within 5 business days, back to the card or account you paid with; your bank decides how quickly it shows up. Lifetime is one payment, so there is no subscription and nothing to cancel.

Custom work (Worlds and other projects). Every project starts with a written quote listing what you get, the price, the deposit and the milestones. Cancel before work starts and your whole deposit comes back. After work starts, you pay only for the milestones we have delivered and you have approved; money paid for work not yet done comes back to you. If we miss what the quote promised and cannot fix it, that part is refunded. The quote you sign repeats these terms.

A problem with a charge. Please email hello@bentenstudios.com first. We answer within 5 business days and would rather fix it than have you go through your bank. Your card issuer is always open to you; this policy does not limit any right the law gives you.

Benten Studios is a brand of Benten Studios LLC.